Professionals Page
Clients are able to access services at the Hackenthorpe Lodge SARC, without involving Police or other agencies. However, clients also have the option to access the centre via the Police and other professionals.
This page is aimed at Professionals working within agencies such as Health and Social Care, Local Authorities and the Public Sector, who may wish to refer into the SARC, or familiarise themselves with our services. If you would like further information or training from the Hackenthorpe Lodge team, please get in touch using our Contact Form or by calling 0330 223 0938. If you are phoning out of hours please phone 0330 223 0099.
This page is aimed at Professionals working within agencies such as Health and Social Care, Local Authorities and the Public Sector, who may wish to refer into the SARC, or familiarise themselves with our services. If you would like further information or training from the Hackenthorpe Lodge team, please get in touch using our Contact Form or by calling 0330 223 0938. If you are phoning out of hours please phone 0330 223 0099.
Our Service
Hackenthorpe Lodge, Sexual Assault Referral Centre (SARC) offers a range of support services to anyone aged 16 or over, living within the South Yorkshire area who has experienced sexual abuse or sexual violence, either recently or in the past.
Clients can refer themselves without having to involve the Police, it is not necessary for a report to have been made in order to access our services. We can also, with a client's permission, take initial referrals from other professionals such as, but not limited to GP's, A&E Depts. and Sexual Health Clinics.
We also work alongside South Yorkshire Police to support any clients who have chosen to report to the Police.
Clients can refer themselves without having to involve the Police, it is not necessary for a report to have been made in order to access our services. We can also, with a client's permission, take initial referrals from other professionals such as, but not limited to GP's, A&E Depts. and Sexual Health Clinics.
We also work alongside South Yorkshire Police to support any clients who have chosen to report to the Police.
Services for 15s and under
Services for children aged 15 and under are available through Child Sexual Assault Assessment Services (CSAAS), which is provided by, and run from, Sheffield Children's Hospital. Referrals into this service can be provided via professionals and agencies including, but not limited to the Police, Social Services, GPs, etc. This service is accessible from 9am to 9pm Monday - Friday, 10am to 6pm on Saturdays, and 11am to 4pm on Sundays and Bank Holidays.
Please click here to visit The Children's SARC web page, which offers more details and contact information for local social services and Police.
Please click here to visit The Children's SARC web page, which offers more details and contact information for local social services and Police.
Open Days
Hackenthorpe Lodge SARC holds monthly Open Days, allowing professionals from all agencies to attend the SARC. Attendees will receive a tour following the journey of our clients, understand the roles of the team throughout the process, and network with other professionals. If you would like to attend an open day, please get in touch using the Contact Page.
Downloadable Resources
We have a range of information about our service available to download. If you cannot find what you are looking for, please contact us for further information using the Contact Page.
PathwaysTraining MaterialsComing soon.
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LeafletsHackenthorpe Lodge Leaflet
A SARC Guide for Young People Leaflet Accessible Guide for Adults & Young People Annual Report |
Compliments, Comments and Complaints
We welcome any feedback about our service, and strive to constantly improve the service we provide to clients, and build positive relationships with agencies and services throughout South Yorkshire. If you have feedback about how we can do this please let us know through the Contact Form, by email or in writing.
Despite our best efforts, we acknowledge that there may be times when clients or their carers may not feel completely happy with the service they have received. We encourage anyone attending to discuss these concerns whilst they are at the SARC to resolve any issues as soon as possible.
If you would like to make a complaint about our service, please do so in writing to: complaints@mountainhealthcare.co.uk
Despite our best efforts, we acknowledge that there may be times when clients or their carers may not feel completely happy with the service they have received. We encourage anyone attending to discuss these concerns whilst they are at the SARC to resolve any issues as soon as possible.
If you would like to make a complaint about our service, please do so in writing to: complaints@mountainhealthcare.co.uk